Reference

What Our Privacy Policy Actually Says

One page, no legal fog: here is what we collect when you open an account, which payment details stay inside your bKash, Nagad or Rocket app, and how to ask for a copy or a correction.

What we collectWallet references onlyCookies kept narrowAsking for changes
pbe888 What Our Privacy Policy Actually Says
SECURITY AND COOKIES

How We Protect Your Account Data

Most account takeovers start with a reused password, not a clever attack. So every sign-in sends a short one-time code to your registered mobile number, and a withdrawal to a wallet that has not been used before gets checked before it leaves. Your bKash, Nagad or Rocket references are stored as references. The PIN never reaches our servers. Retention runs on one rule for everyone: active account, live records; closed account, records cleared once the payment-partner and dispute windows pass.

One-time code at login

Every sign-in sends a short code to your registered mobile number. It expires quickly and works once, so a stolen password alone cannot open your account wallet or move funds out.

Cookies kept narrow

We set cookies for the signed-in session, your language choice and basic fraud checks. Nothing is sold to advertisers. Clear them whenever you like and the next login asks for a fresh code.

Retention with an end point

An open account keeps an active record. Once you close it, records are cleared after payment-partner, tax and dispute windows pass. References held by bKash, Nagad or Rocket stay on their side.

Changes you can request

Ask for a correction, a copy or a deletion from your registered email. We confirm in writing what we can change under your local law, and what a payment partner must keep.

SUPPORT CHANNELS

Reaching Us About Your Data

A question about your own data should not need a ticket number and three days of waiting. Write to our Bangladesh support desk from the email or mobile number attached to your account and say plainly what you want: a copy of your file, a correction, or closure. Live chat inside your account wallet is quicker for small fixes, such as a misspelled name or a wallet reference that does not match. Either way, quote your account ID so the file comes up on the first reply.

Live chat inside your account Open your account wallet and tap live chat for a misspelled name or a payment reference that does not match your bKash, Nagad or Rocket confirmation. You are already signed in, so we can check it right away.
Written request by email Send the request from the address registered to your account. That one step proves ownership, so a correction, a file copy or closure can be processed. We reply to the same address, in writing.
Account closure and deletion Tell us you want the account closed and the file deleted. We confirm what can go straight away and what a payment partner must keep, then action it under your local law.

Privacy Questions We Get Asked

Six answers, drawn from the same policy above. If yours is not here, message support from your registered email and ask in writing. You keep the reply on record, and so do we. That covers wallet references, cookie settings and deletion requests alike. Access to the service itself depends on your local law and eligible regions, so a feature described above may not be open to every country.

Your registered email or mobile number, the device and browser you sign in from, and each transaction reference tied to your account wallet. Gameplay records and support messages sit in the same file.

No. The wallet app keeps the PIN on your phone and we never receive it. What reaches us is a payment reference confirming the transfer, and that is what shows in your account history.

Yes. Write from the email registered to your account, quote your account ID and ask for a copy. We put the profile, transaction references and support history together in a readable format.

While the account is open, plus the short window that payment-partner, tax and dispute rules require. After that the file is deleted, or stripped of anything that points back to you.

No. We share only what a transfer needs with the wallet or bank behind your bKash, Nagad or Rocket payment, and with the providers whose tables you open. Nothing goes to advertisers.

Then your local law sets the pace and we follow the stricter rule. Availability of the service and of individual features depends on your local law and eligible regions.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.